At [kianboiler], customer satisfaction is our top priority. We are committed to providing genuine and high-quality spare parts for air conditioners and heating systems (boilers).
However, due to the sensitive and technical nature of our products, please read the following policy carefully before making a purchase.

1. Order Processing and Delivery

All orders are processed and shipped within 24 to 48 hours after payment confirmation.

Shipping is handled by trusted carriers, and tracking information will be provided to the customer.

Delivery times may vary depending on location, holidays, or courier delays.

2. Return and Refund Policy

Due to the sensitive nature of electrical and mechanical parts, returns or refunds are not accepted under any circumstances.

Customers are strongly advised to ensure compatibility and correct model selection before placing an order.

Please carefully check the part number, model, and specifications prior to purchase.

3. Exceptions (Incorrect or Defective Items)

If an incorrect product is delivered due to our error, please contact our support team within 24 hours of receiving the package.

Our team will review the case and, if verified, arrange a replacement or corrective action at no extra cost to the customer.

4. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

Electrical or electronic parts (e.g., circuit boards, sensors, thermostats, etc.).

Items damaged due to improper installation, mishandling, or external factors.

Products missing their original packaging or accessories.

5. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us through our support page or email us at:

📞 Phone: 09375107320

📧 Email:boilerkian@gmail.com